Toggl News

Your feedback on the new version and a survey!

Hi everybody.

After the new version launch this Tuesday, we have had a lot of not-so-good feedback from our users. It seems that many don’t understand why we needed to change Toggl again. I’ll try to explain why the new version was necessary:

  • For the majority of new users, the old Toggl was very confusing. They did not get what the timers were and how to use them. In addition, the main mission of Toggl – tracking time – was not clear since there were too many navigation options to choose from.
  • The fact that the task’s duration and start/stop times were not strictly synchronized (i.e. the duration did not equal stop minus start time), was another source of confusion. This was also one of the most requested things to update.

Those two were the main drivers that got us into creating a new and re-thought version.

However, based on the recent feedback, it seems that for a lot of you, these changes are not for the better. We would like to know your thoughts on how or what exactly is wrong with the new version. And for that purpose, we constructed a short survey that should give us some insights. Here is the survey: http://www.surveymonkey.com/s/BJW6WZV.

Update: Almost 2 weeks have passed, we’ve now stopped collecting responses and are working on the results which will be posted as a separate blog entry.


Since the old version continues to be up and running for the next two months, we have plenty of time to make adjustments and fixes to the new version to make it suitable for you. So, give us your thoughts by filling in the short survey form, and let’s make Toggl better!

Thanks!

Toggl Team

By On October 28, 2010

  1. Hello,
    Is it a bug when I go to continue a task, it creates a new task with a new time, it doesn’t simply ‘continue’ the time?

    At the end of the day I will have to add up all those times for the one task.
    Thanking you

  2. Rose,

    PDF reports will be available in the new version soon.

    About the demo. Since the old version is going to be dropped in a few weeks, you definitely should demo the new version.

  3. In the new version, why can’t I export a .pdf report that shows my times at each task? This .pdf is what I have been submitting for payroll since it shows when I was working on what. If I cannot export a report with these details, I will definitely stick with the old version. PS. I’m working on educational material and a demo for my co-workers and am having trouble deciding what version to demonstrate. Any ideas?

  4. @Julie – PDF’s will be available in the new version very soon. If you are going to do a demo then do it definitely about the new version since the old one is going to be pulled down in the beginning of January.

  5. In the new version, why can’t I export a .pdf report that shows my times at each task?
    This .pdf is what I have been submitting for payroll since it shows when I was working on what. If I cannot export a report with these details, I will definitely stick with the old version.
    PS. I’m working on educational material and a demo for my co-workers and am having trouble deciding what version to demonstrate. Any ideas?

  6. First off let me say that I absolutely love Toggl. I am using it and spreading the word to everybody about using this software. The layout is fantastic. Everything works great. Now, I just say the “New” version and was pretty surprised. Not in a good way. The layout isn’t as user friendly. There isn’t any graphics that make it inviting to the users. It’s just not there. Still using the old one. If you are moving forward with the new one make it inviting and useful all at the same time.

  7. I also agree with Ben. Some sort of “Lap Time” overview would be great. It would be very nice to have the total time with the possibility to expand the view to see the “lap times”.
    From my point of view, being able to start, stop (pause) and restart a running timer on a task is essential.

  8. I think that being able to easily stop and start is the software’s primary benefit. (Imagine a stopwatch that, once you stop it, you can’t start it up again at the same point.)

    This may be an issue of several people requesting a new feature but many more appreciating the way it already works (and not submitting requests since they’re content). If the implementation of a new feature breaks the old functionality, there’s a problem.

    The best solution, if possible, would be to allow people to continue the timer from where they stopped, but for each single task to track multiple start/stop times. I think that would make everyone happy.

  9. Seems like you can’t win with the Strictly-Bound durations. For the record, I’m fine with them, provided you group the tasks as was suggested in several of the previous blog comments.

    I’m also fine with the rest of the changes you’ve made, but I’m just an employee tracking time, and I don’t need any of the reports or the billable feature or anything like that (my bosses might, but that’s a different story).