General

Recent outage aftermath

As some of you noticed we had a service outage for some people two days ago. The reason being – as for many other websites around the world – an attack on GoDaddy servers which took off their DNS servers among other infrastructure. As we were using their DNS it also affected our operations. During that time all Toggl servers remained operational and the data safe but for some users our web address toggl.com did not resolve, making Toggl unreachable. For some people the service was functioning as normal.

Unfortunately we were caught unprepared but we are learning and have taken measures to prevent this kind of disruption in the future. As of today we have moved away from GoDaddy DNS infrastructure. In addition we have now deployed two secondary DNS services with two different service providers in different geographical regions so attack on one provider should not affect Toggl availability.

Thank you all for your patience and understanding during this outage. We are improving the service constantly and having your support behind Toggl makes it a better tool for everyone.

Krister Haav,
on behalf of whole Toggl Team

By On September 12, 2012

  1. […] world how you’re going to correct the issue or prevent it from happening again. Toggl did an excellent job of this following the recent GoDaddy server […]

  2. […] the world how you’re going to correct the issue or prevent it from happening again. Toggl did an excellent job of this following the recent GoDaddy server […]

  3. We really appreciate your positive feedback! Thank you!

    @Karen and @Richard, please write us – support [] toggl . com, data loss is highly unlikely, hopefully we can help you.

  4. Situations happen and no consumer can expect otherwise. How you deal with those situations is what we judge on, and I give you top marks for the honesty in what happened.

  5. Thank you so much! You are a great company and keeping your customers in the know will get you so much farther than others!

  6. Hi,

    I think some of us may have lost some data as well. I’ve only got one day showing on my Toggl for September, I know I was a week or so behind entering Toggl data but I wasn’t 3 weeks behind.