The right problem-solving strategies can make the difference between putting a challenge behind you and wallowing in an endemic issue.
Branford and Stein presented the IDEAL problem-solving method in 1984.
This easy-to-remember heuristic device represents the 5 steps of this evergreen problem-solving method.
IDEAL problem-solvers I-dentify the source of the problem, D-efine its context, E-xplore solutions strategies, A-ct on the best solution, and L-ook back and evaluate the process:
1) IDEAL First Step: Identify
You need to get to the bottom of the issue, not play the blame game.
Have your team members (perhaps after a team-building game like #7) write all the causes they can think of on a large white board. Go through them one-by-one, asking one question: what caused this cause?
By backtracking to the ultimate root cause, you create a solid foundation for further discussion.
2) IDEAL Second Step: Define
Get to know the problem by asking questions and getting all pertinent information out in the open.
Ask your team leading questions that will get them to open up and share:
- When was the last time this system worked correctly?
- When did this issue arise?
- What do we know/not know about this problem?
Wrap up this step by creating a one-sentence definition of the problem.
Revise/edit this sentence (as a group) until it clearly and succinctly represents your challenge/goal.
3) IDEAL Third Step: Explore
Just like the previous steps, you must brainstorm possible solutions without judgment.
Solicit inputs from all meeting attendees, not just those closest to the problem – or those who like to talk the most. Have a contest to see who can write the silliest solution on the white board.
When you have a good crop of solutions, pick the best and examine what it would take to implement them.
Ask your team to brainstorm a new round of solutions that address the difficulties of each approach.
Once you’re sure you have a clear picture of the logistics involved in each possible solution, make your choice.
4) IDEAL Fourth Step: Action
During the action phase, carry out the solution you chose in accord with your plan.
As a team leader/project manager, make sure everyone knows and implements their part of the solution. Identify miscommunications and unexpected complications early – before they create drama and further setbacks.
If everyone knows their role—and how they fit into the bigger picture—you can quickly put this problem behind you.
5) IDEAL Fifth Step: Look Back
Of all problem-solving strategies, this makes the most long-term impact.
Another issue will arise, soon enough – are you ready?
Have you learned how to work with your team to handle difficult situations?
Did you use this challenge to learn about your employees’ strengths and weaknesses?
Have you developed your team’s communication skills and increased your trust levels?
You can retain millennial employees by making them feel connected to the mission (and decision-making process) of your business.
With the problem-solving activities below, you can develop your team, help people communicate, give everyone a voice, and spur creativity.
Try these quick problem-solving games when your group needs a collective brain boost to tackle a difficult challenge:
6) Group Communication/Decision-Making Game: Lego Master
Split your group into two or more teams. Before the event, create a few quick Lego structures.
Choose one “Lego Master” from each team – only this person can look at the team’s structure. The Lego Masters must describe their original structures to their teams without touching the ones under construction.
Choose Lego Masters who need to develop clear and precise communication techniques; pick construction team members who need to improve their active listening skills.
The Lego Master game opens up new lines of communication and leads well into brainstorming sessions.
In idea/problem-solving meetings, you want the input of all attendees – not just those who like to hear themselves talk!
7) Group Communication/Collaboration Game: Escape Room
If possible, visit an escape room as a group. If you don’t have the time/resources for such an event, create your own in any lockable meeting room.
Leave clues around the room that lead from one to the other.
For example, if one of your team members loves coffee, you could create a clue saying, “I’m underneath Kathy’s favorite appliance.” The clue under the coffee maker could say, “The combination to the locked box on the table is the sum of everyone’s birthday month.”
Use your imagination or reward one of your creatives with this exciting game-creation task. Don’t forget to tailor this activity to group interaction and collaboration!
8) Group Creativity/Collaboration Game: Marshmallow Challenge
A problem is the difference between what you expected and what actually happened.
Many workplace challenges arise when people indulge in a “but we always do it this way” mentality. The Marshmallow Challenge helps teams confront assumptions.
In this game, teams have a set period of time to create a free-standing structure from 20 sticks of spaghetti, a marshmallow, a yard of tape, and a yard of string.
The trick is, marshmallows seem light but are actually quite heavy (compared to spaghetti).
Observe your team members in this “aha moment”; recount this discovery after the game and ask them to approach your project without assumptions.
9) Non-Verbal Communication Skills: Blind Line-Up
Not all of us use words; many people speak without speaking.
For highly-verbal people, listening to others is quite challenging; simultaneously listening and picking up non-verbal cues can be highly difficult.
Give the talkers in your group a new experience with this fast and fun team-building game.
Give each person in your group a number (1,2,3, etc.). Don’t let people share their numbers verbally or with hand signals. Through body language alone, your employees must communicate effectively and line up according to their numbers.
When the game is over (it’s useful to play a few quick rounds of this game), ask your talkers how it felt to “speak” and “listen” with their eyes – not their ears.
Ask the non-talkers how it felt to use their native communication skills.
This problem-solving strategy can open up unprecedented levels of communication between vastly different personality types.
Bring your team back to the problem at hand and ask them to watch each other closely while listening – and gain an extra layer of communication from non-verbal cues.
10) Advanced Problem-Solving Strategies: Delegate and Separate
Some of your team members work best on their own. Delegate a task (or a subset of a solution) to each of these people and watch them soar.
Give them the opportunity to present their ideas verbally in an upcoming meeting.
Independent thinkers love to be on stage!
Other employees don’t contribute when the most dominant team members get on a roll.
To encourage shy folks to chip in, put them in groups of two or three. Ask them to work on a subset of your team’s challenge and write up a solution.
Without the pressure of having to verbally present their ideas (and get a word in edgewise), these “unsung heroes” can provide massive value.
11) Advanced Problem-Solving Strategies: Divide and Conquer
Instead of wallowing in a complex (and interlocking) problem, separate the problem into individual issues.
For example, say you’re a project manager who inherits an existing team (as a project manager) with a number of unresolved interpersonal dramas.
Please, don’t drag everyone into a meeting and tell them to hash out their differences. Work with individual conflicts, two people at a time.
If you’re tasked with optimizing an inefficient system, identify all the issues, sub-issues, and root causes of your vague overall challenge: a general lack of productivity.
12) Advanced Problem-Solving Strategies: Go to Extremes
When teasing out root causes and the logistical implications of potential solutions, examine both ends of the spectrum.
For example, if you’re considering the effects of humidity on a manufacturing plant, look at what happens under very wet and very dry conditions.
If you’re trying to balance team member workloads, determine the effects of extremely low and high production schedules.
Once you get enough data (and personal perspectives) from all angles of a problem (even extreme ones), you can narrow your focus in on the core issue.
Nothing takes your brainstorming team “out of the box” like going to extremes.
13) Advanced Problem-Solving Strategies: Engage Your Senses
If your team can’t seem to crack the problem-solving process, have them express the problem in new ways.
Have them draw the problem on your white board, role-play as the various components of a system, or teach the concept to someone with no experience in the area.
To see your blind spots and identify optimal solutions, you need a broad and unique perspective. Develop your team’s trust level and encourage shy people to speak up.
Your best solution could be in the mind of that team member who speaks awkwardly (or not at all). As a team leader/project manager, your role is to draw the very best from all your people!
The Bottom Line
Ultimately, you will find the solution to your current dilemma; these problem-solving strategies will see you through.
Have faith in your team, build their trust in each other, and facilitate open communication.
And remember, when you get over this hurdle, take a moment to log it (or put a picture of the solution on the wall of your meeting-room wall).
By tracking and celebrating your progress—and development as a team—you can foster a workplace attitude that says, “Bring it on – we can solve any problem!”