Here at Toggl, we love our support team. While being able to provide great support to awesome customers can be incredibly fulfilling, the job can get a little redundant. No matter where you work, you’ll likely encounter these 10 customers and their questions.
This comic was created by James Chapman and the Toggl Team – the people behind the world’s no. 1-time tracking app (certified, probably).
If you’ve ever wondered how bad people really are at computers, the answer is quite bad. The Nielsen Norman group surveyed 1/4 of a million people between the ages of 16-65 and found that over 50% lacked rudimentary computer skills.
For anyone who has worked at a support desk, this probably isn’t too surprising.
While you can’t personally educate 100,000 people, you can take steps to help people get just a little better acquainted with their future electronic overlords.
Where to start? I would suggest bookmarking this site– it’ll teach customers how to take a screenshot on any device. Both yours and your customer’s lives just got a little bit easier.
Neato! What else have you guys done?
Or another epic piece about how to save the princess using different programming languages.
You may also enjoy The Unicorn Startup Simulator – a highly realistic, deeply immoral game about life in the gritty startup scene of Silicon Valley.
If you have any ideas for the next one, or if you think our support comic is missing something, drop a line where it says “Comments”.