Lately, many of our users who use Firefox, have had problems using the timer on the website. Namely the timer will remain in a loading state and does not show the task list.
This issue is directly related the the offline capabilities of our timers. It seems that Firefox has only partial support for offline caching and therefore the timers do not work properly. This is why we have now disabled the offline support for the timers on the web page (this does not concern Toggl Desktop). It has been disabled across all browsers since Firefox is not the only one lacking complete offline caching support.
If you use Firefox, we recommend the following. Depending on your operating system, open Firefox and go to:
- Windows: Tools -> Options -> Advanced -> Network -> Offline storage;
- Mac: Preferences -> Advanced -> Network -> Offline storage;
- Linux: Edit -> Preferences -> Advanced -> Network -> Offline storage.
Then remove the line that says “www.toggl.com”. After that, reload the web page and the issues of forever-loading timers should disappear.
Let us know if you have questions!
Toggl Team
thanks for the clear answer! It worked immediately.
Perfect! Just what I needed, and so easy. Thank you.
Didn’t work for me. Problem has not gone away.
thanks, when the problem appeared i started used Chrome LOL
Didn’t work for me either. Problems are still existing. I think this is a very serious issue. Right now I can’t get the timer to work at all.
@Karl & Antti – If removing offline storage did not help then I would try clearing the regular cache too. You can also try switching timers (the selection is under “My settings”) to see if others work. Let me know what happens!
Don’t know if the cache thing was it, but now it seems to work better. However, the timer is still a lot slower that it was in earlier Toggl versions.
It worked, I just had to quit and restart Firefox. It looks like the time in my Toggl Timer Widget isn’t there. Am I going to have to add it manually?
I’m having this issue now and I followed the above instructions, including clearing the cache and it’s still not working. Receiving this message:
“A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.
Script: https://www.toggl.com/assets/timer.js:317”
It continues loading even when I click “Stop Script.”
The fix didn’t work for me in Firefox 3.6 for Linux. There was no “line that said ‘www.toggl.com’” to remove, though.
I can use the nano timer but the classic hangs with the “busy script” prompt.
Michael and Louise, the “busy script” bug is a new bug that appeared with yesterday’s launch. It has already been fixed.
The problem just went away. I was still able to use the timer with the toggl desktop. I just put in my clients and tasks via the webpage and then set the timer using the desktop version.
But, since this the problem has been resolved and I can use the time via the webpage if I prefer. I didn’t do anything to fix it, it repaired itself.
Have to say this website has been a lifesaver. I had too many things on my brain to efficiently time myself for jobs. Clicking a little button is effortless. Thanks!