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Attention Firefox users

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Lately, many of our users who use Firefox, have had problems using the timer on the website. Namely the timer will remain in a loading state and does not show the task list.

This issue is directly related the the offline capabilities of our timers. It seems that Firefox has only partial support for offline caching and therefore the timers do not work properly. This is why we have now disabled the offline support for the timers on the web page (this does not concern Toggl Desktop). It has been disabled across all browsers since Firefox is not the only one lacking complete offline caching support.

If you use Firefox, we recommend the following. Depending on your operating system, open Firefox and go to:

  • Windows: Tools -> Options -> Advanced -> Network -> Offline storage;
  • Mac: Preferences -> Advanced -> Network -> Offline storage;
  • Linux: Edit -> Preferences -> Advanced -> Network -> Offline storage.

Then remove the line that says “www.toggl.com”. After that, reload the web page and the issues of forever-loading timers should disappear.

Let us know if you have questions!

Toggl Team

12 Responses to “Attention Firefox users”

jaanus • March 1st, 2010 at 5:01 pm

@Karl & Antti – If removing offline storage did not help then I would try clearing the regular cache too. You can also try switching timers (the selection is under “My settings”) to see if others work. Let me know what happens!

Rita • March 2nd, 2010 at 5:05 pm

It worked, I just had to quit and restart Firefox. It looks like the time in my Toggl Timer Widget isn’t there. Am I going to have to add it manually?

Louise Russo • March 17th, 2010 at 5:36 pm

I’m having this issue now and I followed the above instructions, including clearing the cache and it’s still not working. Receiving this message:

“A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: https://www.toggl.com/assets/timer.js:317”

It continues loading even when I click “Stop Script.”

Michael Ost • March 17th, 2010 at 6:40 pm

The fix didn’t work for me in Firefox 3.6 for Linux. There was no “line that said ‘www.toggl.com’” to remove, though.

I can use the nano timer but the classic hangs with the “busy script” prompt.

jaanus • March 18th, 2010 at 2:02 pm

Michael and Louise, the “busy script” bug is a new bug that appeared with yesterday’s launch. It has already been fixed.

Melissa • March 18th, 2010 at 5:31 pm

The problem just went away. I was still able to use the timer with the toggl desktop. I just put in my clients and tasks via the webpage and then set the timer using the desktop version.

But, since this the problem has been resolved and I can use the time via the webpage if I prefer. I didn’t do anything to fix it, it repaired itself.

Have to say this website has been a lifesaver. I had too many things on my brain to efficiently time myself for jobs. Clicking a little button is effortless. Thanks!

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